frequently asked questions

Get quick answers to Office 365-related questions below. If you still have questions, contact us to get O365 support.


What is my username?

The username you use to log into your email on all platforms (desktop/laptop, web, mobile) is [myNortheastern username] For example, if your myNortheastern username is kinghusky, your new email login username is This is your Office 365 username and it will be used to access all Office 365 services.

What is my password?

Your password is your myNortheastern password.

I have forgotten my password. How can I get a new one?

Call 617.373.4357 (xHELP) for assistance with forgotten passwords or any other issues, or, if you know your password and simply want to change it, submit a Password Reset request through the ServiceNow portal (sign-in may be required).

What is Office 365 ProPlus?

It is the Northeastern license that allows Northeastern students, faculty and staff to download the Office suites.

How is Office 365 ProPlus different from the version of Office that I normally install?

Office 365 ProPlus is a subscription model, which means that the most recent version of the Office suite will be available at all times for download or upgrade, while you are employed or enrolled at Northeastern.

So if I want Office on my work computer, I should download Office 365 ProPlus?

No. The Office 365 ProPlus versions are only for use on personal computers.

If you want to install Office on your Northeastern-managed or Northeastern-owned computer, see these links with directions for Windows and Mac.

How does the download of Office 365 ProPlus work?

You must log in to the Office 365 portal to download, and then use your Office 365 credentials to install. See the How To’s for download and installation instructions on Windows and Mac.

Where do I download the Office applications through Office 365?

myNortheastern > Self-Service > Microsoft Student Advantage section

This provides a link to the Office 365 portal where you can download the latest version of Microsoft Office for your computer (the Microsoft portal auto-detects your operating system).

See the ITS How To’s for detailed download and installation instructions.

How do I log in to the Office 365 Portal?

The process for logging into the Office 365 web portal can be a confusing one because the required login credentials differ from those entered for most other Northeastern University login portals. This article will walk you through this process in order to facilitate a more seamless login to one of the most useful tools ITS has to offer the Northeastern community.

To begin signing in to the online office 365 page, visit this link, which will bring you to a Northeastern University branded login page.

Once you’ve reached the page, enter your username using the following format:

Please note that the email username you enter may be different than your Northeastern faculty, staff, or student email address.

Next, enter your password, which should be the password you enter for logging into the myNortheastern portal.

Click “Sign In.”

I am a retiree from Northeastern. Can I choose to retain my email account after leaving the university?

Yes. As part of Human Resources Management’s retirement process, eligible faculty and staff retain their university-owned email address and account. Participating retirees access this account via a web browser (OWA), or they can configure an email client.

Personal address books are not automatically preserved at retirement. Retirees for whom a personal address book is essential should export personal address books prior to leaving the university.

If you are a retiree and would prefer not to receive this service, please contact the ITS Service Desk at 617.373.4357 (xHELP). Please be aware that if you opt out of this service, all content within your email account will be permanently deleted.

NOTE: The process for Retiree email changed from using Sponsored Accounts to an opt-out process in August 2015.

What is the address to access the Office 365 Outlook Web App (OWA)?

The primary URL is – or you can skip straight to the Northeastern login page by using Log in with your Office 365 username ([myNortheastern username] and your myNortheastern password.

Do you have Feedback?

Let us know!

We want to make Office 365 work for you.

Are you loving Office 365 and would like to let us know? Is there an app or feature that you’d like to see added? Complete and submit this form to share your thoughts with ITS.

For technical assistance with Office 365, please contact the ITS Service Desk at 617.373.4357 (xHELP) or email

We look forward to hearing from you!


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