get support

ITS wants you to get the most out of your Office 365 experience and encourages you to contact the ITS Service Desk for assistance with any of the tools in the suite. The Service Desk is available 24/7 at 617.373.4357 (xHELP) or help@northeastern.edu.

Before contacting us, you may browse the training resources and start guides for each of the O365 apps, or visit our FAQs page for answers to some of the most commonly asked questions.

Service Desk Support for Office 365

Application

Full Service

Self Service from Microsoft*

Microsoft Outlook Outlook

Full Service Check

Microsoft Calendar Calendar

Full Service Check

Microsoft People People

Full Service Check

Microsoft Tasks Tasks

Full Service Check

Microsoft OneDrive OneDrive

Full Service Check

Microsoft Word Word

Full Service Check

Microsoft Excel Excel

Full Service Check

Microsoft PowerPoint PowerPoint

Full Service Check

Microsoft OneNote OneNote

Full Service Check

Microsoft Class Notebook Class Notebook

Partial Service Check

Microsoft Staff Notebook Staff Notebook

Partial Service Check

Microsoft SharePoint SharePoint

Full Service Check

Microsoft Teams Teams

Full Service Check

Microsoft Sway Sway

Partial Service Check

Microsoft Forms Forms

Partial Service Check

Microsoft Power BI Power BI

Partial Service Check

Microsoft Stream Stream

Partial Service Check

Microsoft Video Video

Partial Service Check

Microsoft Planner Planner

Partial Service Check

Microsoft PowerApps PowerApps

Partial Service Check

Microsoft Flow Flow

Partial Service Check

Microsoft To-Do To-Do

Partial Service Check

Microsoft MyAnalytics MyAnalytics

Partial Service Check

Microsoft Bookings Bookings

Partial Service Check

Microsoft Dynamics 365 Dynamics 365

Partial Service Check

Microsoft StaffHub StaffHub

Partial Service Check

* ITS may not have deep knowledge of these tools, but we will still provide you with the knowledge and the resources that we have available from Microsoft.

Do you have Feedback?

Let us know!

We want to make Office 365 work for you.

Are you loving Office 365 and would like to let us know? Is there an app or feature that you’d like to see added? Complete and submit this form to share your thoughts with ITS.

For technical assistance with Office 365, please contact the ITS Service Desk at 617.373.4357 (xHELP) or email help@northeastern.edu.

We look forward to hearing from you!

 

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